Privacy Policy

AO TRADING PRIVACY POLICY

Last Updated: November 12, 2025

1. INTRODUCTION

Welcome to AO Trading (“we,” “us,” “our,” or “the Company”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational trading services, including our Discord community, email communications, and website.

This Privacy Policy applies to all information collected through our Services and complies with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
EU General Data Protection Regulation (for EU users)
California Consumer Privacy Act (for California residents)

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

Account Information:

Full name
Email address
Discord username and user ID
Billing address
Country of residence

Payment Information:

Payment card details (securely processed through third-party payment processors)
Cryptocurrency wallet addresses (for crypto payments)
Blockchain transaction IDs and payment confirmations
Transaction history
Subscription status and billing records

Communications:

Messages posted in our Discord community
Email correspondence with us
Support tickets and inquiries
Feedback and testimonials

2.2 Information Automatically Collected

When you access our Services, we automatically collect:

IP address and geolocation data
Browser type and version
Device information (type, operating system)
Usage data (pages viewed, time spent, clicks)
Referral source and exit pages
Date and time of access

2.3 Information from Third Parties

We receive information from:

Discord: Username, user ID, email (if provided), messages in our server

Payment Processors:

Stripe and/or PayPal – Payment processing
Cryptocurrency payment processors (e.g., Coinbase Commerce, BitPay, or direct wallet payments)
Data Shared: Payment card information, billing address, cryptocurrency wallet addresses, transaction details
Purpose: Processing subscription payments
Note: We do NOT store complete payment card details. Cryptocurrency wallet addresses may be retained for transaction records.

Email Service Providers (SendGrid/Brevo): Email delivery status, open rates, click rates, bounce information, unsubscribe requests

Affiliate Partners: Referral tracking, signup confirmations (if you use our affiliate links)

3. HOW WE USE YOUR INFORMATION

3.1 To Provide Our Educational Services

Create and manage your account
Grant access to our Discord community
Deliver educational content, market analysis, and trading Setup
Process subscription payments
Provide customer support
Communicate important service updates

3.2 Marketing Communications (With Your Consent)

Send educational emails about trading strategies and market insights
Share community updates and new content
Notify you about promotions or new services
Send newsletters and market summaries

You can opt out at any time by clicking “unsubscribe” in any email or contacting accounts@aotrading.io

4. LEGAL BASIS FOR PROCESSING (UK GDPR)

Under UK GDPR, we process your personal data based on:

Contract Performance: Processing is necessary to perform our contract with you (providing educational services, community access, subscription management)

Legitimate Interests: Operating and improving our Services, fraud prevention and security, internal administration

Consent: We obtain your explicit consent for marketing communications and non-essential cookies

Legal Obligations: We process data to comply with legal and regulatory requirements (e.g., tax laws, financial record-keeping)

You can withdraw consent at any time by contacting accounts@aotrading.io.

5. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or trade your personal information. We share information only as described below:

5.1 Service Providers (Data Processors)

SendGrid (Twilio Inc.) / Brevo: Email delivery and marketing automation. Privacy Policy: https://www.twilio.com/legal/privacy

Discord Inc.: Community platform. Privacy Policy: https://discord.com/privacy

Stripe / PayPal: Payment processing. We do NOT store complete payment card details.

Cryptocurrency Payment Processors: For crypto payments (e.g., Coinbase Commerce, BitPay, or direct wallet transfers). We may retain wallet addresses and transaction IDs for record-keeping.

Affiliate Partners: ByBit, MEXC, VT Markets, Wickhunter. Data shared only if you use our affiliate links.

6. INTERNATIONAL DATA TRANSFERS

Your information may be processed in the United Kingdom, European Economic Area (EEA), United States, and other countries where our service providers operate.

For transfers outside the UK/EEA, we use appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission and UK ICO

• Data Privacy Framework certification (for US service providers like SendGrid)

7. DATA RETENTION

We retain your personal information only as long as necessary:

Active Subscriptions: While your account is active and for legitimate business purposes

Cancelled Subscriptions:

Account data: Retained for 12 months after cancellation
Financial records: Retained for 7 years (UK tax and accounting requirements)
Marketing lists: Removed within 10 days of unsubscribe request

8. DATA SECURITY

We implement appropriate technical and organizational security measures:

Encryption of data in transit (TLS/SSL certificates)
Secure password storage (hashed and salted)
Secure payment processing (PCI-DSS compliant processors)
Regular security audits and vulnerability testing
Limited access to personal data (need-to-know basis)
Staff training on data protection

9. YOUR PRIVACY RIGHTS

9.1 UK GDPR Rights

Right of Access: Request a copy of your personal data we hold

Right to Rectification: Request correction of inaccurate or incomplete data

Right to Erasure: Request deletion of your personal data (“right to be forgotten”)

Right to Restriction: Request restriction of processing in certain circumstances

Right to Data Portability: Receive your data in a structured, machine-readable format

Right to Object: Object to processing based on legitimate interests or for direct marketing

Right to Lodge a Complaint: File a complaint with the Information Commissioner’s Office (ICO)

9.2 How to Exercise Your Rights

To exercise any privacy rights, contact us:

Email: accounts@aotrading.io

Subject Line: “Privacy Rights Request – [Your Name]”

Response Time: We will respond within 30 days (may be extended to 60 days for complex requests)

9.3 Supervisory Authority (UK)

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Phone: 0303 123 1113

10. CHILDREN’S PRIVACY

Our Services are NOT intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Parents/Guardians: If you believe your child has provided us with personal information, contact accounts@aotrading.io immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes:

We will update the “Last Updated” date
For material changes, we will notify you by email or prominent notice on our website
Your continued use of Services after changes constitutes acceptance

12. CONTACT US

AO Trading

GBNF T/A AO TRADING LTD

Company Number: 16582061